FAQ

1. What kind of products does your store sell?

Our store sells a range of innovative and convenient products. From the 10000mAh Macsafe Magnetic Powerbank to the 1000ml Insulated Water Bottle with Magnetic Phone Mount, we offer unique solutions that combine functionality and style for busy individuals on the go.

2. How can I place an order?

To place an order, simply browse our website and add the desired products to your cart. Once you have selected all the items you wish to purchase, proceed to the checkout page. Fill in your shipping and payment information, and confirm your order. You will receive a confirmation email with your order details.

3. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

4. How long will it take to receive my order?

The delivery time depends on your location and the shipping method you choose at checkout. Generally, orders are processed within 1-2 business days. Once shipped, domestic orders usually arrive within 3-7 business days, while international orders may take 7-14 business days to arrive.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the buyer.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer support within 14 days of receiving your items. We will provide you with instructions on how to return the products for a refund or exchange.

7. Are your products covered by a warranty?

Yes, all our products are covered by a warranty. The duration of the warranty may vary depending on the product. Please refer to the product description or contact our customer support for more information about the specific warranty coverage.

8. How can I contact your customer support?

You can contact our customer support team by sending an email to support@mystore.com. We strive to respond to all inquiries within 24 hours.

9. Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your delivery.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact our customer support team for more information and pricing.